At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we'd encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply, please do not hesitate to reach out to the responsible recruiter.

Do you want to make impact in the daily lives of over 1 million customers? Within ING Tech Domestic Bank Netherlands, we have an opening for an experienced IT Business Analyst with broad expertise in large-scale change programs, international collaboration, and vendor management.

The Team

Tech Domestic Bank Netherlands (DBNL) drives sustainable progress for all powered by technology. Our purpose is to serve customers in the Netherlands with effortless, relevant banking experiences that help them pay, plan, grow their business, and navigate the unexpected.

Our products and services are technology-driven and delivered by over 2,000 engineers across the Netherlands, Romania, India, and the Philippines. Tech DBNL operates across multiple domains including Products, Omnichannel, Payments, Cards & Cash, Core Banking & Advisory, and Customer & Data with CISO and Architecture as key functions within the Tech DBNL management team.

Each domain is led by an IT Lead (250-400 FTE). You will be working in the domain of Payments, Cards & Cash.

Roles and Responsibilities:

• Determine the functional and non-functional impact on the IT domain based on business, architecture, and IT requirements.
• Ensure requirements are complete, consistent, high quality, and correctly translated into design; maintain and adapt them as changes occur.
• Identify business needs, implications, and dependencies, and translate them into epics, features, and user stories.
• Design features in close collaboration with stakeholders by slicing epics into features.
• Connect business requirements to product vision, strategy, and roadmaps.
• Define dependencies within and across domains and areas, maintaining an end-to-end perspective.
• Coach teams on accurate feature definition, estimation, and creation of functional roadmaps.
• Highlight IT and business dependencies and their impact on delivery.
• Support decision-making by presenting clear design alternatives with well-founded rationale.
• Collaborate with architects and developers to design and select optimal technical solutions.
• Assess technical strategy, risks, and non-functional impacts.
• Collaborate closely with developers during implementation to ensure correct execution.
• Analyze current processes, identify issues and root causes, and propose improved process designs.
• Analyze data inputs, outputs, and information needs within client processes.

The IT Business Analyst (IT BA) collaborates with business leads and domain architects to transform business requirements into well-defined product features and create a low-level solution design.