Nieuw: Nieuwe baan via Impact Vandaag? Dan doneren wij €250 aan een goed doel dat jij kiest. Lees meer

Sluit vandaag

DevOps Engineer -AI Engineer for GenAI Assistants within Customer Service

RabobankVan Baerlestraat 102-106, 1071 BC Amsterdam, Nederland, Noord-Holland
Startdatum Z.S.M.
Einddatum 31 - 08 - 2027
Brutoloon
6.851,06 p/m 43,92 p/u
Uren
36 uur p/w
Looptijd
1532 maanden
Locatie
Noord-Holland
ICT

Publicatiedatum: 6 oktober 2026

Optie tot verlenging: Nee

Werkplek: Alleen op kantoor | Je werkt hybride, met maandag als vaste kantoordag in Utrecht. De overige dagen worden in overleg ingevuld, met een streven naar minimaal één kantoordag per week.

Opleidingsniveau: HBO

Werkervaring: Senior

Hoe ga jij impact maken?

For Rabobank in Utrecht, we are looking for an AI Engineer for GenAI Assistants within Customer Service.

About us & the role:

We believe customer interactions are evolving toward AI agents that actively support personalized financial choices. These agents depend on high-quality enterprise data and knowledge to provide accurate, grounded, and reliable support. Preparing this information and systematically evaluating the quality of AI assistants are essential to creating valuable customer-service solutions.

That is why we are looking for an AI Engineer to strengthen our Conversational AI teams. You will focus on preparing enterprise data and knowledge for advanced AI assistants and applying evaluation frameworks across single-turn, multi-turn, simulated, and agentic scenarios. In this role, you will help ensure that our assistants provide accurate, grounded, and reliable support to advisors.

You will work in a hybrid setup, ideally spending one day a week onsite in Utrecht, collaborating closely with teams to implement new conversational and AI concepts. On Mondays, our department works from the office. For the rest of the week, we coordinate among ourselves whether we work from home or the office. The Digital & Customer Interaction Tribe aims to deliver an excellent customer experience, regardless of how the customer contacts Rabobank. Core values of our area include fun, collaboration, proactivity, and problem-solving.

Your main focus will be on:

  • Collaborate within a scrum team to prepare, structure, enrich, and validate enterprise data for AI knowledge bases and AI Chatbots;
  • Build and maintain data pipelines in Databricks to process structured and unstructured data for AI knowledge bases;
  • Apply evaluation frameworks to test advanced chatbots across single-turn, multi-turn, simulation-based, and agentic scenarios;
  • Prepare, clean, transform, and enrich source data to improve the quality and reliability of information used by AI assistants;
  • Create and maintain evaluation datasets covering realistic conversations, complex cases, edge cases, and multi-step workflows;
  • Implement automated testing, monitoring, and quality gates for changes to data, prompts, models, retrieval, and orchestration;
  • Deploy and manage cloud infrastructure using Infrastructure as Code, particularly Azure Bicep and CI/CD pipelines;
  • Analyse evaluation results and translate findings into improvements across knowledge, retrieval, prompts, tools, and application logic.

Eisen

  • A strong engineering and data-quality mindset, with an affinity for Agile development;
  • A proactive, hands-on approach to solving complex AI-quality and cloud-engineering challenges;
  • Strong critical thinking, ownership, and accountability for production-ready solutions;
  • Excellent communication skills and a customer-centric attitude;
  • A relevant HBO or university degree and fluency in English.
  • Language: English and Dutch mandatory;
  • Strong proficiency in Python and experience with data engineering and automated testing;
  • Hands-on experience with Azure, Databricks, DevOps, CI/CD, and Infrastructure as Code, preferably Bicep;
  • Experience building data pipelines and preparing structured and unstructured enterprise data for AI knowledge bases and RAG applications;
  • Experience applying evaluation methods to advanced chatbots, including multi-turn, simulated, and agentic interactions;
  • Familiarity with Context Engineering, Agentic AI, Function Calling, retrieval strategies, and tool use.

Organisatie & Team

For Rabobank in Utrecht, we are looking for an AI Engineer for GenAI Assistants within Customer Service.

We believe customer interactions are evolving toward AI agents that actively support personalized financial choices. These agents depend on high-quality enterprise data and knowledge to provide accurate, grounded, and reliable support. Preparing this information and systematically evaluating the quality of AI assistants are essential to creating valuable customer-service solutions.

The Digital & Customer Interaction Tribe aims to deliver an excellent customer experience, regardless of how the customer contacts Rabobank. Core values of our area include fun, collaboration, proactivity, and problem-solving.

Deze voorwaarden bieden we jou

Als ervaren specialist bieden wij jou passende voorwaarden.

Hoog salaris bij Impact Vandaag. Het bruto salaris is € 6.851,06 p/m o.b.v. € 43,92 p/u en 36 uur per week.
Transparante pro-forma berekening.
Vakantiegeld van 8% en een vast aantal vakantiedagen per jaar (fulltime basis).
Zorgeloze naleving van de Wet DBA.
Doorbetaling bij ziekte volgens CAO.
Een contract voor de duur van de opdracht, met optie tot verlenging afhankelijk van de functie en organisatie.
Pensioenopbouw via de regeling voor uitzendkrachten.
Reiskostenvergoeding afhankelijk van de functie en organisatie.

Naast de contractuele voordelen, bieden we extra dienstverlening als je voor Impact Vandaag kiest. Benieuwd naar onze dienstverlening?

Aangenomen via Impact Vandaag? Dan doneren wij €250 aan een goed doel dat jij kiest.

Lees meer

Stappenplan voor deze vacature

1
2
3
4

Vind je deze vacature interessant? Klik op solliciteren en stuur je cv mee. Binnen 48 uur neemt één van onze adviseurs contact met je op. We kijken daarbij:

  • • Of jouw profiel geschikt is voor de functie op basis van de gevraagde eisen, wensen en competenties.
  • • Of je past bij de organisatie.

Past de vacature bij jouw profiel? Dan neemt onze Opdracht Adviseur contact op over jouw sollicitatie en cv. Je kunt je contactvoorkeuren doorgeven in jouw profiel.

Solliciteren bij Impact Vandaag

Veelgestelde vragen

Heb je een vraag over een vacature of jouw mogelijkheden?

Neem direct contact op met een adviseur of maak gebruik van ons gratis adviesgesprek waar wij jou gerichter kunnen helpen!